Frequently Asked Questions
Everything you need to know about illuminating your home.
How long will it take for my lighting fixtures to arrive?
Standard shipping typically takes 3-7 business days. For oversized chandeliers or custom orders, delivery may take up to 14 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your policy on damaged or broken items?
We understand that lighting can be fragile. If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or a full refund at no additional cost to you.
Do the light fixtures come with bulbs included?
Bulb inclusion varies by product. Please check the 'Specifications' section on the individual product page. If bulbs are not included, we provide recommendations for the compatible base type and wattage.
Can I return a fixture if it doesn't match my decor?
Yes, we offer a 30-day return policy for items in their original packaging and uninstalled condition. Please note that the customer is responsible for return shipping costs unless the item is defective.
Are your products compatible with smart home systems?
Many of our fixtures are compatible with smart bulbs and dimmers. We recommend checking the specific product details for 'Smart Home Ready' badges or consulting with a licensed electrician for integrated LED compatibility.
Do you offer professional installation services?
While we do not provide direct installation services, all products come with detailed mounting instructions. We strongly recommend hiring a certified electrician for all hardwired ceiling and wall installations to ensure safety and warranty compliance.